DLA Piper ACCESSING A TEAM OF WORLD CLASS NIIT RESOURCES

NIIT believe that we bring a unique set of strengths that make us an ideal partner to support DLA Piper on a journey towards Learning, solved. NIIT is different. We leverage our extensive resources to build global fully integrated learning solutions. Forging key partnerships with your small team of L&D Business Partners and colleagues in your Knowledge Team, we will harness our combined expertise to drive innovation, transforming strategic insights into actionable learning outcomes that deliver measurable business impact.

DLA Piper will have access to a world class team of resources, steeped in experience and expertise from working with clients on a global scale.

Specific to DLA Piper, the following indicates just some of the key team members that would play an integral role in the close working partnership over the coming years.

This executive team would establish a dedicated core DLA Piper Team, that will be complimented with an administrative infrastructure to provide the heavy lifting and event management / programme management efforts.

Andrew Bendzak

Director of Business Development
Based in the UK, Andrew leads NIIT’s drive to nurture, develop and secure client relationships with global organisations across EMEA.

Andrew brings over 15 years’ experience in L&D and has played a key part in the successful chartering of multi-million pound projects with many global clients.

Andrew will be the key relationship point of contact for DLA Piper and be responsible for leading the engagement of this world class team of NIIT resources.

NIIT propose a multi-national team to meet the needs of this key DLA Piper initiative. Our resources will be aligned and matched with your small team of global Learning and Development Business Partners from locations as required. The resource structure below reflects the composition of a core NIIT Team that could work collaboratively with you in 2024 and beyond.

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Andy Bendzak

Director of Business Development
Andy excels in developing long-term relationships with a diverse array of global clients in various sectors, including professional services, banking, and retail. As NIIT's Business Development Director, he leads teams to secure global enterprise programmes and contracts. Adopting a strategy that involves identifying and outlining client challenges to craft solutions that deliver tangible results in what are challenging times.

Andy plays a pivotal role in charting the course to connect the extensive NIIT services that provide solutions for clients across the wide spectrum of HR / L&D requirements on a global scale. This strategic approach not only drives learner impact and business growth but also fosters an environment of innovation and adaptive thinking, across leadership, consulting, skills development for global programme initiatives or more comprehensively as part of a managed learning service.

As a sales professional engaging with clients for over 30 years, the first 15 years Andy spent working for global organizations in the automotive and banking sector. From his initial role as a salesman, honing his abilities paved the way to roles where he led strategic business units, successful managing large teams that provided significant revenue and margin contributions.

Over the last 15 years, Andy has secured and successfully managed several large learning and development initiatives with banks and professional services firms such as HSBC, Grant Thornton and Alvarez & Marsal to name but a few. With senior leadership roles for Franklin Covey and GP Strategies as well as running his own boutique sales consultancy for a number of years, Andy has successfully secured and implemented many talent development programmes that continue to enhance the capabilities and performance of employees across these global enterprise clients.

Andy lives in the centre of England enjoying many sporting activities, although with hanging up his football boots recently, his passion is now firmly on golf and getting down to a low single digit handicap.

Kate Thomas

Strategists / Architects
Kate is an expert in leadership effectiveness, and assessment and serves as an executive coach. Kate has spent 20+ years working with businesses advising on talent-centric strategies, leadership effectiveness and organizational development.

This career also took her overseas, working and living internationally – Asia, Australia, Ireland, UK & US. Spending significant time within fast-growing markets and advising businesses who were accelerating through change including: 1000+ behavioural science assessments, 700+ executive coaching partnerships, 20+ psychometric tools and several large-scale organizational development projects.

Kate is passionate about talent. Everyone is talented. We all have skills to bring, this philosophy is embedded into her work; the key is to understand | Person | Performance | Potential – to drive decisive development action.

Her international client portfolio includes a number of established multinational brands, Professional Services, Magic Circle firms along with start-up businesses growing at pace. At the core of her work is aligning leadership strategy with organization strategy to accelerate growth and align the organization with its market dynamics, people dynamics and appetite for transformation and change.

Kate’s qualifications include a Bachelor of Science degree, numerous talent potential accreditations, qualified Co-Active Coach and Positive Intelligence coaching partner. In addition, Kate has accumulated several psychometric certifications which support her behavioural science practice as an executive coach, master trainer and senior leader assessor.

Her education and training include: Swansea University, BSc Management Science. Hay Group, Leadership Styles and Climate Consultant, Transformational Leadership, Talent Q Practitioner, Behavioral Event Interview BEI, Emotional and Social Competency ESCI

Kate holds a British Psychological Society Certification and is a Co-Active trained Executive Coach and a Positive Intelligence Coach.

Carl Hanssen

Measurement Specialist
Carl is a seasoned assessment and measurement professional with over 30 years of experience. He particularly enjoys designing measurement systems for organizations and participating in the piloting and implementation of those systems.

Carl has operated as an independent consultant for over 20 years. For over 10 years, he has partnered with the St. Charles Consulting Group to bring measurement expertise to Big 4 and other professional services clients. His significant work has included measurement system development, survey and assessment development, statistical analysis, data analytics for test taking integrity, development and evaluation of adaptive learning programs, and evaluation of the effectiveness and impact of multiple learning initiatives. In addition to his work with St. Charles, Carl has led evaluation projects funded by State Education agencies and the National Science Foundation as an external, independent evaluator. This variety of perspective helps Carl bring creative measurement solutions to clients that are valid, reliable, and reasonable to implement.

Carl has also delivered learning programs to professional services clients on a variety of topics, including assessment development and data analytics processes.

Prior to starting his own consultancy, Carl was a Senior Manager at Arthur Andersen focused on bringing measurement expertise to numerous firm clients. He also worked as part of the team of evaluators monitoring and helping to improve the firm’s global learning programs. Before joining Arthur Andersen, Carl was trained as a measurement and evaluation consultant at The Evaluation Center at Western Michigan University where he managed and executed evaluations for the MacArthur Foundation, the Kellogg Foundation, the Alger Foundation, and the National Science Foundation.

Carl earned a PhD in Evaluation, Measurement, and Research from Western Michigan University, Kalamazoo, MI, and a Bachelor of Arts in Political Science from Northwestern University, Evanston, IL. Carl resides in Rockford, MI, and is an avid sailor.

Jennifer Hartless

Senior Program Manager
With a robust background in instructional design and project management, Jennifer brings a wealth of expertise to learning solutions projects, across a wide range of content types (technical, sales, leadership, and others). An emotionally intelligent leader, she excels in leading instructional design, development, and learning solutions project teams.

With over 20 years of experience, Jennifer is dedicated to helping clients achieve strategic business goals through the deployment of effective performance solutions. She combines a passion for learning with creative, agile, and effective project management to ensure project success. Her unique blend of adult learning and project management expertise makes her a valuable partner for clients.

Jennifer’s recent achievements include the successful implementation of a large-scale sales training program for a major professional services firm. As the Program Manager, she led a team to define its program vision, priorities, and target audiences. She partnered with, and managed, a vendor to deliver the program to around 100~ pilot participants in less than three months and to expand delivery to over 3,000 learners in two years. Jennifer continues to collaborate with the client, managing vendor program delivery and ensuring alignment to stakeholder expectations, leading the project governance team, tracking and reporting program metrics and evolution, and implementing a communications plan for ongoing engagement.

In addition to sales training, Jennifer has collaborated with learning and development teams of large professional services firms, planning, designing, developing, and delivering needs analyses, post-program evaluations, and small- to large-scale annual training events.

Her agile and emotionally intelligent approach to project management has earned her a reputation as a reliable partner who drives work to successful completion and delivers high-quality results. Prior to consulting, Jennifer spent nine years with GP Strategies, growing from Project Manager to Director of a Project Management Office (PMO). As PMO Director, she led a team of 12+ project managers executing up to $14M in annual revenue for customization, delivery, and support of leadership solutions. Jennifer initiated and established the PMO, focusing on project planning and risk management, creating PMO processes, templates, and intake protocol. Jennifer led resourcing and execution of 100+ projects across 12-15 project managers and fulfillment teams. She taught her team to create project plans, monitor budget, manage scope and manage clients and stakeholders. Jennifer also contributed to proposal writing, offering project design and implementation strategies and suggested service level agreements. Jennifer was well-respected as both mentor and member of the leadership team.

Jennifer holds Master’s and Bachelor’s degrees in Applied Behavioral Science/Human Resources Development and Leadership from The Johns Hopkins University, a Master’s certificate in Project Management from The George Washington University, and is a certified Project Management Professional (PMP) with the Project Management Institute. A lifelong learner, Jennifer continues to enthusiastically pursue relevant studies and certifications in adult learning, leadership, and project management.

Rodney Lee

Senior Instructional Designer
Rodney Lee holds a senior position as Associate Content Development Manager at NIIT. He has demonstrated his expertise by designing and scripting a variety of learning solutions for global clients such as the World Food Programme, Jardine Matheson, ABB, and Rio Tinto. His work spans a range of content areas, including compliance, customer service, induction training, supervisory skills, marketing principles, and software applications.

In addition to breadth, Rodney’s work delves deep into areas like curriculum development, blended learning development, web-based training scripting and development, virtual instructor-led training development, and performance support tool development. His background in academia, scriptwriting, and video production gives him a unique advantage in understanding client needs and delivering creative, high-impact solutions.

Rodney’s skills are further underscored by his ability to conduct focus group interviews and learning needs analyses, develop blended learning solutions, create detailed design documents and functional specifications for e-learning courses, and apply agile development approaches in the design and development of learning solutions.

His commitment to quality is evident in his commitment to delivering meticulous work under tight deadlines. Rodney was the lead developer on an immersive, 8-week supervisory skills training programme for the World Food Programme, designed and developed with extensive learning needs analysis, industry research, and SME inputs. This training program has achieved global success, with over 4,000 participants across 80 countries, in four languages.

His expertise includes excellent writing and visual communication, a solid understanding of instructional design principles, and experience in conducting overseas client workshops. With over 15 years of experience working with corporate clients, Rodney has consistently proven his ability to analyze their requirements and deliver strong, clear content based on their needs.

Erin Schneider

Strategists / Architects
Erin is an award-winning L&D professional with a passion for creating learning experiences that are engaging and effective. With over 25 years of experience in the industry, she has partnered with the best in the business to implement new ways to engage learners, all while keeping strategic business objectives in mind.

Erin puts the learner at the center of every solution she implements. She takes the time to get to the heart of where learners struggle and help find ways to help them succeed. She is highly experienced in leading Design Thinking workshops and has completed extensive training in Human-Centered Design.

In addition to performance consulting and instructional design skills, she welcomes the opportunity to build blended solutions, and has advanced skills in applications including Articulate 360 (Storyline), Captivate, Camtasia, Photoshop Creative Suite, Audacity, and Sharepoint.

Bringing a creative and collaborative approach is Erin’s forte, and she is often described as a “breath of fresh air”. She has found that building relationships is the key to her success, and she does this by openly communicating, building rapport with team members, stakeholders, SMEs and vendors, and leading by example in her professional and personal life.

Erin is currently an independent consultant, working with clients in various industries to help identify their needs and recommend effective learning solutions. Most recently, she led efforts to design and develop Manager Academy, an extensive program designed to support and upskill 1,200 global managers at Moderna. Prior to her work at Moderna, she designed and implemented a Leadership Development program at AtriCure, a provider of medical devices for the treatment of Afib and related conditions.

Erin’s recent experience also includes directing learning and organizational development engagements at PwC, BakerTilly, Deloitte Consulting, ADM and EY. She is comfortable working in a variety of industries and is highly skilled at adapting her working style to meet the needs of her clients.

Erin earned a Master’s degree in Executive HR Development from Xavier University, and a Bachelor’s degree in Electronic Media from University of Cincinnati. She earned her Professional Coaching Certification from the International Coach Federation (ICF) in May 2021.

Mel Plett

Lead Strategist
Mel thrives on transformational HR projects and initiatives, designing and facilitating experiential learning programs, and helping professionals to achieve their highest potential through personal and executive coaching. With a background in professional services (Big Law and Big 4), Mel brings 20+ years of experience to help clients meet their strategic business goals through thoughtful and human-centered HR solutions. Mel uses her cross-talent experience in talent acquisition, learning & development, employee experience, HR technology, and coaching to provide solutions with lasting business outcomes and impact.

With Baker Tilly, Mel was recently the Director of Learning responsible for leading U.S. curriculum strategy across Assurance, Consulting, Tax, and Industry. She led a team through a strategy redesign and established a 3-year roadmap aligned with skill needs across businesses. She led a team of instructional designers through a series of hands-on leadership needs analysis workshops, data synthesis, and the development of a bottoms up budget to deliver the strategy. Mel also designed a 4-week onboarding program shared across talent to support the new employee experience.

Prior to Baker Tilly, Mel held various talent roles within Deloitte. Mel successfully managed several large talent initiatives during her time at the firm. A sample of those include: the design, validation, and delivery of a human capabilities team assessment tool, a global development operations technology solution, a global learning technology governance board, a U.S. learning technology strategy and roadmap, a Tax learning refresh project and personalized learning portal, a $1B firmwide retention and engagement program for U.S./USI, user experience and change management for a global implementation of an LXP, curriculum strategy and design for the Tax Industry learning portfolio, a campus recruitment strategy for NY, Jericho, and Jersey City, a Northeast DEI campus recruitment strategy, a talent brand identity project, and a design and experience refresh of the Deloitte University mobile app. Additionally, Mel held various facilitation roles as a Deloitte Faculty Excellence certified facilitator for live/virtual programs, such as Business Chemistry, Courageous Principles, and a variety of leadership and professional development courses.

Mel is a SHRM Senior Certified Professional (SCP), and has earned a Master of Science Degree in Human Resources Development from Villanova University, and a Bachelor’s degree in Political Science from the University of Connecticut. She is currently attending the College of Executive Coaching working towards her personal and executive coaching certification.

Nina Joustra

Strategists / Architects
As a Learning Consultant Nina brings over 6+ years of experience in the field of L&D / HR and has contributed to several consulting engagements involving learning & leadership development, learning business transformation and culture change management.

As a learning consultant, Nina led and executed on projects in learning catalogue optimization, operating model transformation, LXP/LMS Implementation, and people strategy. With her academic background she brings a strong research and analytical lens to the table and always keeps the learner in mind when recommending and delivering solutions.

Nina holds a bachelors in Food Science & Technology and brings an overarching knowledge of the Food industry to the table. She also holds a masters in Learning & Development in Organizations.

Nina has experience working in dynamic and multicultural teams having previously worked in the UK, Germany and Czech Republic. As a true Dutch person, she is a strong advocate for efficiency and enjoys optimizing the project experience through the help of project and information management tools. She is passionate about leadership and creating efficient workplaces where people are supported and encouraged to continuously grow and thrive.

Cédric Borzée

Strategists / Architects
Cédric brings a depth of experience and innovative thinking to the field of Corporate Learning and Digital HR. With a career spanning over two decades internationally, he has emerged as a respected thought leader and strategic performance partner. His key focus lies in skills-based transformation, digital learning maturity, and connecting learning strategies with business outcomes.

With Insight222, a consulting firm specialized in People Analytics, Cédric recently served as the Director of Learning, responsible for developing and deploying upskilling solutions for HR & Talent Practitioners in Fortune 500 organizations (ie Vertex, Schlumberger, Nike…).

Prior to that role, he was a Senior Learning Strategist at CrossKnowledge/Wiley, where he advised companies like Zurich Insurance, Linklaters, and BNP Paribas Asset Management. His key contribution was supporting large organizations in their learning transformation, including the digitalization of their learning ecosystem and portfolio, with a focus on change management and the evolution of L&D capabilities in their new target operating model. The Digital Learning Maturity Model he developed during this time was published in the book ’49 Tools for Learning & Development’, authored by Nick Van Dam (McKinsey, IE University). During his tenure at CrossKnowledge/Wiley, Cédric also contributed to the setup of the Customer Success function and managed various teams across Europe.

During the first part of his career, Cédric held different HR & Talent in-house roles. As an HR Business Partner at Hays plc, he designed and delivered successful knowledge management and onboarding solutions for recruitment consultants to become experts in their fields. At the AXA Group, he led several HR transformation projects focused on employee experience, executive leadership and company culture.

A lifelong learner with an adaptable mindset, a data-driven approach, cultural awareness, and a praised work ethic, he thrives on embracing new capabilities and creating solutions to tackle real-world issues.

Cédric lives in Brighton UK. His Belgian roots and multilingual capabilities in French, Dutch, and English add to his diverse profile. As an alumnus of ESSEC Business School and the Global L&D Leadership Program at IE Business School, his lifelong learning pursuits underline his comprehensive understanding of global business dynamics.

David Dergazarian

Strategists / Architects
David has over 18 years of experience in the learning and consulting industry. He has worked in various roles including advisory, strategy, and delivery for learning solutions and future of work services. His portfolio includes a wide range of expertise in learning technology advisory, new skilling, training program management, and learning transformation.

David began his learning and consulting career at Accenture Learning, where he provided support to multiple Fortune 100 clients’ learning technology and learning content development needs. Prior to joining NIIT, David spent 11 years as a Business Consulting Director in the People and Organization Consulting Practice at NTT DATA, one of the world’s leading global digital business and IT services companies. At NTT DATA, David led a team of 30 consultants supporting the Learning Solutions line of business and some components of the Future of Work services, providing comprehensive future-focused workforce transformation solutions that enabled organizations to achieve their goals in a rapidly changing digital landscape.

Throughout his tenure at NTT DATA, David supported numerous learning and development initiatives for the legal team of one of the world’s largest pharmaceutical and consumer goods companies. He helped them develop, manage, and deploy upskilling learning programs and targeted onboarding curricula for corporate counsel, leading to a significant learner experience and enabling them to build the knowledge needed to navigate the company’s complexity.

David is passionate about leveraging technology and tools to enhance and create impactful learning experiences. Among his recent achievements, he led the development of a virtual reality metaverse environment that served as a 3D learning immersive space, enriching the digital learning experience for remote business units. This innovative approach resulted in a human-centered experience that elevated learners’ motivation, encouraged active learning, and fostered team social interaction, effectively breaking down remote barriers and promoting collaboration. Additionally, David developed digital twin-based learning solutions and onboarding curriculums aimed at facilities and manufacturing sites. This enabled companies to offer engaging 3D immersive training to employees on security protocols and defect identification in assembly lines.

David has recently relocated to France after spending 25 years in the US. He is passionate about AI and immersive technologies, enjoys cooking, and listening to jazz.

Eric Pierce

Strategic Advisor / Legal SMR
Throughout his 30-year career, Eric has used his formal business and legal education as a platform on which to build an extensive portfolio of practical and wide-ranging coaching, consulting, and teaching experiences. In a very broad spectrum of organizational environments, Eric’s leadership and coaching, both at the individual and team levels, have produced outstanding executive and managerial effectiveness, exceptional customer service, and accelerated and profitable business growth.

Eric has held key executive positions with organizations in the technology and professional services sectors. Before joining St. Charles Consulting, Eric was the Chief Operating Officer for a technology start-up offering professional services and a suite of Cloud-based eLearning software products. Eric was responsible for defining the company’s strategy; redesigning and leading the company’s business development and capture management processes; and leading and managing the company’s recruiting and talent development processes.

Prior to that, Eric was a Partner with KPMG. During his 13 years at KPMG, he served in two primary roles. First, he consulted with Fortune 500 and middle market companies throughout the US on a variety of tax, legal, and operational issues. These clients spanned almost every industry, including technology, finance and private equity, oil and gas production and distribution, electric and natural gas utilities, light and heavy manufacturing, transportation and distribution, telecommunications, publishing, and retail. Second, he led and managed several different business units within the KPMG organization, including three new business units Eric started and grew significantly, and three under-performing business units Eric restructured and returned to profitable growth. During one three-year period under Eric’s leadership, one of these business units more than doubled in revenue, while achieving a six-fold increase in profitability. In addition, during his last three years at the firm, he served as a member of, and ultimately chaired, the Strategy Committee for the firm’s US Tax Practice, where he was responsible for developing and communicating the firm’s 10-year growth and client service strategy to the firm’s 8,000 US tax professionals.

Before joining KPMG, Eric practiced law for eight years. His legal experience includes a wide variety of legislative and lobbying activities; business and transactional negotiation and complex planning assignments; and litigation and dispute resolution matters before various courts and administrative tribunals throughout the US. Eric’s legal experience spans almost every industry.

In both his executive and customer-service roles, Eric has personally coached and mentored dozens of professionals. He has served as an instructor and facilitator for a long list of internal- and public-facing training sessions on a wide variety of technical and business skill issues, including week-long training sessions for newly hired and promoted senior executive and management professionals to help them improve their emotional intelligence, executive

presence, relationship building, business development, delegation, communication, decision-making, and conflict resolution skills. He’s received multiple coaching, mentoring, innovation, and business leadership awards.

As just one example of his work, Eric has served as an executive and leadership coach to the Chief Technology Officer and part-owner of a Chicago-based financial technology trading and investment firm. In that role, Eric helped this leader clarify his personal and professional goals, develop a concrete timetable and action plan, and implement effective reinforcement processes and other accountability systems to ensure that he successfully accomplished his goals. In so doing, Eric helped this client improve his self-awareness and overall emotional intelligence, his vision for his personal and professional life, his confidence and decision-making skills, and his presentation and influencing skills with the senior leaders and other key stakeholders of his firm.

Eric holds a Bachelor of Science (with distinction) in Finance and Accounting from the McIntire School of Commerce, University of Virginia, and a Juris Doctor (cum laude) from the University of Michigan.